Welcome to FRX.ONE (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the UK GDPR, and other applicable privacy regulations.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use:

• Our website: https://frx.one
• Our mobile applications
• Our web applications and online services
• Any related products, services, APIs, or platforms offered by FRX.ONE

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The data controller responsible for processing your personal data is:

FRX.ONE Website: https://frx.one

For privacy-related enquiries, contact:

Email: privacy@frx.one

2. Information We Collect

Information You Provide

We may collect:

• Name
• Email address
• Phone number
• Company name
• Username and account credentials
• Billing and payment information
• Support requests and communications
• Any information voluntarily submitted through forms or account settings

Information Collected Automatically

When you use our Services, we may automatically collect:

• IP address
• Device identifiers
• Browser type and version
• Operating system
• Application version
• Language preferences
• Referral URLs
• Access times and dates
• Device information
• Network information
• Usage and interaction data

Mobile Application Data

Where applicable, our mobile apps may collect:

• Device model
• Device operating system
• Crash reports
• Performance diagnostics
• Push notification tokens
• Country and language settings

We do not access phone contacts, photos, camera, microphone, or location data unless explicitly authorised by you and required for a specific feature.

3. Legal Basis for Processing

Under GDPR, we process personal data based on one or more of the following lawful bases:

Contractual Necessity

To:

• Create and manage accounts
• Deliver requested services
• Process transactions
• Provide customer support

Legitimate Interests

To:

• Improve platform performance
• Secure our Services
• Prevent fraud and abuse
• Analyse usage trends
• Maintain business operations

Consent

Where required, we rely on your consent for:

• Marketing communications
• Non-essential cookies
• Push notifications
• Certain analytics activities

You may withdraw consent at any time.

Legal Obligations

To comply with:

• Tax regulations
• Accounting obligations
• Court orders
• Regulatory requirements

4. How We Use Personal Data

We use personal information to:

• Provide our Services
• Manage user accounts
• Authenticate users
• Process payments
• Respond to enquiries
• Improve our website and applications
• Monitor performance and reliability
• Detect security incidents
• Prevent fraud and abuse
• Send service-related communications
• Send marketing communications where permitted
• Fulfil legal obligations

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember preferences
• Maintain sessions
• Improve functionality
• Analyse website performance
• Measure audience engagement
• Secure our Services

Cookies may include:

Essential Cookies

Required for website functionality.

Analytics Cookies

Used to understand how users interact with our Services.

Performance Cookies

Used to improve Service reliability and speed.

Marketing Cookies

Used for advertising and campaign measurement where consent is provided.

Users in applicable jurisdictions may manage cookie preferences through our cookie consent banner.

6. Analytics and Third-Party Services

We may use trusted third-party providers including:

• Google Analytics
• Microsoft Clarity
• Firebase
• Cloud hosting providers
• Payment processors
• Customer support platforms
• Email delivery providers
• Security providers

These providers may process data on our behalf under contractual safeguards and data processing agreements where required.

7. Sharing of Information

We do not sell personal data.

We may share information with:

Service Providers

To operate and support our Services.

Business Transfers

In connection with mergers, acquisitions, financing, or asset sales.

Legal Requirements

Where required to:

• Comply with law
• Protect rights and property
• Prevent fraud
• Investigate misuse
• Respond to lawful requests

With Your Consent

When you explicitly authorise disclosure.

8. International Data Transfers

Your information may be processed and stored outside your country of residence.

When transferring personal data outside the European Economic Area (EEA), we implement appropriate safeguards including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Other legally recognised transfer mechanisms

9. Data Retention

We retain personal data only for as long as necessary to:

• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

When data is no longer needed, it is securely deleted or anonymised.

10. Security Measures

We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL)
• Access controls
• Authentication mechanisms
• Security monitoring
• Infrastructure protection
• Secure backups
• Vulnerability management

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your GDPR Rights

If you are located in the European Economic Area, United Kingdom, or other jurisdictions granting similar rights, you may have the right to:

Access

Request access to personal data we hold about you.

Rectification

Request correction of inaccurate information.

Erasure

Request deletion of personal data.

Restriction

Request restriction of processing.

Data Portability

Request transfer of your information in a structured format.

Objection

Object to processing based on legitimate interests.

Withdraw Consent

Withdraw previously provided consent at any time.

Lodge a Complaint

File a complaint with your local data protection authority.

To exercise any of these rights, contact:

privacy@frx.one

12. Children’s Privacy

Our Services are not directed to children under the age of 16.

We do not knowingly collect personal data from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Parents or guardians who believe their child’s data has been submitted may contact us.

13. Marketing Communications

Where legally permitted, we may send:

• Newsletters
• Product updates
• Announcements
• Promotional communications

You may opt out at any time by:

• Using the unsubscribe link
• Updating account settings
• Contacting us directly

Service-related communications may still be sent where necessary.

14. Mobile Application Permissions

Our mobile applications may request permissions such as:

• Notifications
• Camera
• Storage access
• Biometric authentication

Permissions are requested only when necessary for specific functionality and may be managed through device settings.

15. Automated Decision-Making

FRX.ONE does not make legally significant decisions based solely on automated processing unless explicitly disclosed and permitted by applicable law.

16. Third-Party Links

Our Services may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. Users should review the privacy policies of those third parties.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated through:

• Website notices
• Application notifications
• Email communications where appropriate

Continued use of the Services after updates constitutes acceptance of the revised policy.

18. Contact Us

For privacy, data protection, or GDPR-related requests, please contact:

FRX.ONE
Website: https://frx.one
Email: privacy@frx.one

GDPR Notice: If FRX.ONE specifically serves users in the European Union, it is strongly recommended to also publish:

1. A separate Cookie Policy
2. A Terms of Service
3. A Data Processing Agreement (DPA) for business customers
4. A Cookie Consent Banner compliant with GDPR and ePrivacy requirements